> Over the years, we’ve relied on our own usage in conjunction with your feedback to inform our decision making. This presents a challenge, though: we don’t know when you run into trouble unless you tell us. And sure, we have an extensive user research program, and listen to all of the feedback you share online and in conversations with our team.
> But there are millions of people using 1Password now, often in cool and innovative ways! If we’re going to keep improving 1Password, we can no longer rely on our own usage and your direct feedback alone.
I wish I were in the room when these arguments were being made. I would like to see the data that led them to this conclusion. I used to work at 1P, I was a happy user before I started working there and I continue to be a happy user. But I can remember so many conversations about telemetry and how we’d never use it…
> But there are millions of people using 1Password now, often in cool and innovative ways! If we’re going to keep improving 1Password, we can no longer rely on our own usage and your direct feedback alone.
I wish I were in the room when these arguments were being made. I would like to see the data that led them to this conclusion. I used to work at 1P, I was a happy user before I started working there and I continue to be a happy user. But I can remember so many conversations about telemetry and how we’d never use it…