This sounds like a good thing. I work for a <1000 employee firm, and AFAIK we're spending in 6 figures monthly with AWS. I cannot even imagine what huge places spend there.
All it takes is bad support, severe price undercutting, or degrading service and we're off to another, or a split. By having people at least feign caring, giving support, and giving suggestions, they're locking us in and getting way more back in revenue than what it's costing them, at least from us.
All it takes is bad support, severe price undercutting, or degrading service and we're off to another, or a split. By having people at least feign caring, giving support, and giving suggestions, they're locking us in and getting way more back in revenue than what it's costing them, at least from us.