As an end user, a lot of Amazon's criticisms are invisible to consumers.
- Amazon screws up and sends a poorly packaged product which is damaged? They just ship another one.
- Amazon starts creating "Amazon Basics" branded items? Either I buy it if it's a good price, or don't if it's not. Amazon Basics actually helps fight against the flood of cheap Chinese junk by creating a branded product of acceptable quality.
Stuff like anti-competitive practices or poor treatment of employees isn't even noticed by most consumers. This isn't like Walmart where both the customer experience and the corporate experience are equally poor.
Taking away existing products (like DPR) or slow shipment of items DOES visibly affect the average consumer.
- Amazon screws up and sends a poorly packaged product which is damaged? They just ship another one.
- Amazon starts creating "Amazon Basics" branded items? Either I buy it if it's a good price, or don't if it's not. Amazon Basics actually helps fight against the flood of cheap Chinese junk by creating a branded product of acceptable quality.
Stuff like anti-competitive practices or poor treatment of employees isn't even noticed by most consumers. This isn't like Walmart where both the customer experience and the corporate experience are equally poor.
Taking away existing products (like DPR) or slow shipment of items DOES visibly affect the average consumer.