For use cases that are well-suited to a conversational interface, that's great, and new AI advances will make chatbots more powerful than they've ever been.
But not every use case is a chatbot use case, and I think that's the key point of the article.
The sudden viability of a conversational interface that is good enough at having a fluid conversation to revolutionize the experience of that conversation does not suddenly make this interface the best fit for all use cases.
I still find it far more pleasant to browse to a page and see a list of clearly displayed options that I can absorb at a glance and get on to what I really need to accomplish in the moment.
Even a perfect conversationalist can't remove the extra friction involved in disclosing information. The question is whether that loss of efficiency is outweighed/nullified by a better overall experience.
But not every use case is a chatbot use case, and I think that's the key point of the article.
The sudden viability of a conversational interface that is good enough at having a fluid conversation to revolutionize the experience of that conversation does not suddenly make this interface the best fit for all use cases.
I still find it far more pleasant to browse to a page and see a list of clearly displayed options that I can absorb at a glance and get on to what I really need to accomplish in the moment.
Even a perfect conversationalist can't remove the extra friction involved in disclosing information. The question is whether that loss of efficiency is outweighed/nullified by a better overall experience.