>Asking a user to interact with one of these chat interfaces is like asking them what they want - every time they use the software.
Asking what a user wants would be having a competent customer service representative, and would be simple, like asking me to drive home from work.
Voice prompts require me to intuit the customer support structure in order to guess where the path is to reach my category of issue. It's like asking me to walk home from work in the sewer system.
Asking what a user wants would be having a competent customer service representative, and would be simple, like asking me to drive home from work.
Voice prompts require me to intuit the customer support structure in order to guess where the path is to reach my category of issue. It's like asking me to walk home from work in the sewer system.