Comment by rawgabbit

I have personal experience with other ERPs and Salesforce is the best of the lot in my opinion. With my current company, we have employees in Singapore, Europe, USA, and South Africa etc. who all interact with Salesforce on a daily basis. We use it for CRM, service support (VOIP with call tracking), marketing, financials (questionable decision), and analytics (Tableau). Where it shines in my opinion is that does automate 75% of business processes and if you pay the right fee, it's all seamless. The flow automation low code tool is a step in the right direction. Where it falters, is (a) its own hype machine gets in the way -- your customers are already locked-in, please stop the bullshit, SF is not easy to learn -- its data model requires experience to understand and architect properly (b) Mulesoft sucks, please stop pushing it (c) its web portal (lightning experience communities) needs work -- the security permissions model is hopeless convoluted like the fabled Gordian knot.