I think you just play the call to complain game there. They have to give you like for like; if you bought the flight with a voucher that expires, sure, refund it with a voucher that expires. But if you bought with cash, they should give you cash back.
In my experience (at 800k lifetime miles at this point), the squeaky wheel gets the grease. If you're not happy with something, call to complain.
In my experience (at 800k lifetime miles at this point), the squeaky wheel gets the grease. If you're not happy with something, call to complain.