We had flights cancelled — they gave us a "voucher", not our money back.
The voucher apparently expires so we had to use it or lose it.
Also, the voucher was only good for the ticketed passengers it affected, so we could not use it for one of our daughters, for example.
Also, when we did try to use it we were told it was not valid for many of the seats/tickets we were trying to book. Where it was valid: upgraded (business class or first class) flights, flights with several layovers....
The voucher apparently expires so we had to use it or lose it.
Also, the voucher was only good for the ticketed passengers it affected, so we could not use it for one of our daughters, for example.
Also, when we did try to use it we were told it was not valid for many of the seats/tickets we were trying to book. Where it was valid: upgraded (business class or first class) flights, flights with several layovers....
Such bullshit.