> The examples on the right, on the other hand, try to make the reader do less work, even though it is more effort for the writer
Ironically, these are perfect examples of the sort of thing that developers think is better but actually turn out to be worse. I thought the same thing as the author, early on - the more detail I can cram into each message the better. What I've found, though, is that most people actually interpret that as hostility and prefer a short, quick overview followed by more detail when asked.
Ironically, these are perfect examples of the sort of thing that developers think is better but actually turn out to be worse. I thought the same thing as the author, early on - the more detail I can cram into each message the better. What I've found, though, is that most people actually interpret that as hostility and prefer a short, quick overview followed by more detail when asked.