Regarding the backup restores:
I once worked a company that had a data loss issue. There was nothing else we could do, we had exhausted every option we had over almost 40 hours. At the end of the second day, it was decided to restore from backup.
We had done this before, as a test. It took about 12 hours to restore the data and another 12 hours to import the data and get back up and running.
One small thing was different this time, and it had huge consequences. As a cost-saving measure, an engineer had changed the location of our backups to the cold-storage tier offered by our cloud provider. All backups, not just 'old' ones.
This added 2 additional days to our recovery time, for a total of five days. Interestingly enough, even though we offered a full month's refund to all of our customers, not even half of them took us up on it.
I once worked a company that had a data loss issue. There was nothing else we could do, we had exhausted every option we had over almost 40 hours. At the end of the second day, it was decided to restore from backup.
We had done this before, as a test. It took about 12 hours to restore the data and another 12 hours to import the data and get back up and running.
One small thing was different this time, and it had huge consequences. As a cost-saving measure, an engineer had changed the location of our backups to the cold-storage tier offered by our cloud provider. All backups, not just 'old' ones.
This added 2 additional days to our recovery time, for a total of five days. Interestingly enough, even though we offered a full month's refund to all of our customers, not even half of them took us up on it.