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Comment by throwaway894345

I would really like to understand who makes the decision to purchase JIRA. It's like the C++ of ticketing software--it does everything because no one wanted to sit down and think critically about the use cases and instead decided it would be easier to say "yes" to every single feature request. It definitely feels like whoever is buying JIRA is not on the team who is using it (maybe IT or finance) because it ticks their boxes and it has such a huge list of features that nominally it appears to tick the product development boxes (ignoring more subjective concerns like "quality", "performance", and "usability").

I would really like to try working in an organization that uses something simpler, like Trello (although now that this is also an Atlassian property, maybe not exactly Trello?).

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