> However, if they [restore backups], while the impacted ~400 companies would get back all their data, everyone else would lose all data committed since that point
OK, so you restore backups to a separate system, and selectively copy the stomped accounts data back to production. Simple concepts aren't that simple at their scale, sure, but I suspect this is skimping details on some truly horrendous monolithic architecture choices that they're trying to hide.
Not that I ever thought using their products was a good idea; to be clear about my position... But at this point anyone continuing to rely on them for anything is asking for the suffering they'll get. Signing up for their crap for a vital business function is like offering your tonker to a snapping turtle.
OK, so you restore backups to a separate system, and selectively copy the stomped accounts data back to production. Simple concepts aren't that simple at their scale, sure, but I suspect this is skimping details on some truly horrendous monolithic architecture choices that they're trying to hide.
Not that I ever thought using their products was a good idea; to be clear about my position... But at this point anyone continuing to rely on them for anything is asking for the suffering they'll get. Signing up for their crap for a vital business function is like offering your tonker to a snapping turtle.