" a customer recently complain about a bug, which we fixed in a few hours, but the next week they had to complain about the bug again because it was back."
Don't feel bad about the bug. Bugs happen. But the company should feel bad about the process that let it come back.
Can the process be fixed? That should be top priority.
Don't feel bad about the bug. Bugs happen. But the company should feel bad about the process that let it come back.
Can the process be fixed? That should be top priority.