Gosh. I hate Apple’s right to repair BS, but to this day Apple remains the only consumer electronics company that has provided a consistently positive technical support experience for me.
It’s so hard to step out the Apple ecosystem when these other manufacturers have consistently screwed me over with repairs.
I’m specifically calling out Dell, Samsung and LG here. All were utterly terrible experiences.
Dell was the absolute worst though. They sold me a $1,700+ XPS notebook that months later had a non-functional trackpad, and they refused to do anything to rectify the situation. With an investment that large I need certainty that I can get support, and thus far Apple is the only PC OEM that has provided that.
If anyone can suggest non-Apple OEMs that at least provide a competitive support experience, I’m all ears.
It’s so hard to step out the Apple ecosystem when these other manufacturers have consistently screwed me over with repairs.
I’m specifically calling out Dell, Samsung and LG here. All were utterly terrible experiences.
Dell was the absolute worst though. They sold me a $1,700+ XPS notebook that months later had a non-functional trackpad, and they refused to do anything to rectify the situation. With an investment that large I need certainty that I can get support, and thus far Apple is the only PC OEM that has provided that.
If anyone can suggest non-Apple OEMs that at least provide a competitive support experience, I’m all ears.