I remember fondly when I had an iPod, the one time I had an issue with it (can’t remember what, honestly), I just walked into an apple store and probably 5-10 minutes later walked out with a new device, free of charge, no questions asked (after they tried resetting it once)
I’m sure someone in these companies has made a spreadsheet that shows permissive repair and replacement policies cost $X million a year, but it probably doesn’t take into account that the experience with the iPod directly led to me purchasing multiple iPhones and Macs.
I’m sure someone in these companies has made a spreadsheet that shows permissive repair and replacement policies cost $X million a year, but it probably doesn’t take into account that the experience with the iPod directly led to me purchasing multiple iPhones and Macs.