> which was obviously a poor experience and increased friction even in cases where a refund was desired by both the developer and user.
I've had much more luck with apple than I have with "developers". NYT is the textbook example that comes up here. You can sign up in one click but cancelling still requires phoning them up.
It's also analogous to a physical store; I don't ask kellogs for a refund if my cereal doesn't work, I ask the grocery store.
I've had much more luck with apple than I have with "developers". NYT is the textbook example that comes up here. You can sign up in one click but cancelling still requires phoning them up.
It's also analogous to a physical store; I don't ask kellogs for a refund if my cereal doesn't work, I ask the grocery store.