It reminds me of rideshare companies, where even though the ratings are a 50-point scale, (0.0-5.0), in the end it is a thumbs up/thumbs down system where anything less than nearly perfect will destroy you.
It provides a false sense of accuracy to corporate, while on the ground causes major issues, with confusion from customers about what rating to give. Not to mention applying these scores to experiences which don't really need one.
It provides a false sense of accuracy to corporate, while on the ground causes major issues, with confusion from customers about what rating to give. Not to mention applying these scores to experiences which don't really need one.