My first real job was sales with a bonus tied to NPS. It’s punitive bullshit and everyone involved knows it.
We used to just ask people for a 9 or 10 if the experience was even remotely positive, because otherwise you get a bunch of happy customers who give a perfectly reasonable 8/10 and end up inadvertently costing you a bunch of money.
My first real job was sales with a bonus tied to NPS. It’s punitive bullshit and everyone involved knows it.
We used to just ask people for a 9 or 10 if the experience was even remotely positive, because otherwise you get a bunch of happy customers who give a perfectly reasonable 8/10 and end up inadvertently costing you a bunch of money.