I wonder how much this has to do with their being a Norwegian company. I have no idea what the expectations of customer service are over there. I'm just going on my experience working at a Scandinavian company and the incredulity I've heard Europeans express about the US's "the customer is always right" attitude, so I apologize if this is extremely ignorant. Regardless, they have a lot of room for improvement.
Have you tried giving feedback directly to the company? They feel like a small enough operation that they may actually listen.
Have you tried giving feedback directly to the company? They feel like a small enough operation that they may actually listen.