I watched my husband trying to do something important on AmericanExpress.com and he got totally stuck and extremely frustrated because he thought all the radio buttons were disabled and he couldn't answer the questions he was being asked.
Some shitty UI designer thought grey radio buttons "looked good" ignoring that grey controls have a functional meaning (disabled). Sure the grey was a slightly different shade than the "disabled grey", but my husband doesn't know what the exact shade of grey disabled is because he doesn't use a computer all day. He just knows when controls are grey he can't use them, and that's totally reasonable.
Companies make no sense, they tell you to use their website so you don't have to call their call center but then they don't prioritize usability and accessibility on their shitty SPA.
Some shitty UI designer thought grey radio buttons "looked good" ignoring that grey controls have a functional meaning (disabled). Sure the grey was a slightly different shade than the "disabled grey", but my husband doesn't know what the exact shade of grey disabled is because he doesn't use a computer all day. He just knows when controls are grey he can't use them, and that's totally reasonable.
Companies make no sense, they tell you to use their website so you don't have to call their call center but then they don't prioritize usability and accessibility on their shitty SPA.