IT departments make choices that benefit their own needs and for their own convience, often forgetting that the entire point of their department is to make the rest of the organization more effective. Sadly, it often goes the other way.
Shadow IT is a signal that the IT organization is doing things wrong. People use shadow IT because the IT department is not doing it's job properly, serving it's customer base based on the needs they show via their actions.
For example, if you see someone like azalemeth do the things he does, it shows that the IT department needs to become responsive enough and cooperative enough to not push him to do such things in the first place. You notice he's tried to do thing the IT department standard way first, and spent considerable effort before he started his shadow IT method.
Shadow IT is a signal that the IT organization is doing things wrong. People use shadow IT because the IT department is not doing it's job properly, serving it's customer base based on the needs they show via their actions.
For example, if you see someone like azalemeth do the things he does, it shows that the IT department needs to become responsive enough and cooperative enough to not push him to do such things in the first place. You notice he's tried to do thing the IT department standard way first, and spent considerable effort before he started his shadow IT method.