"I spoke to Airbnb about EJ’s situation. They won’t reimburse her for damages, they say, and they do not insure against losses. They are helping police track down the person who did this, but their help ends there."
...
Fuck. That.
I don't care what the long-term implications are, I don't care about precedent, I don't care about policy, I don't care about cost.
If my business does this to someone I make it right. Even if that means going into my own goddamn pocket. Anything less is simple villainy.
If you are going to enjoy the rewards of your business, you have a moral obligation to ensure that you make things right when that business harms someone else. And let us be clear: this is harm. This isn't "oh dear, my careless guest spilled wine on my TV. Buy me a new one guys."
This is "the guest you sent me destroyed my home and sense of safety." This is completely beyond the pale, an incredible stretch no one, clearly, bothered to imagine. Crucially: it's completely documented by law enforcement.
If it's true these guys aren't going to make this right, Airbnb is dead to me. Fuck Obama O's, to hell with their Cap'n McCains, and all the struggle that earned my admiration. I'd say that to their faces, I'd say that if I worked there, and I'd quit if I worked there and this wasn't made right. This is a test of human decency. I hope they don't fail it.
...
Fuck. That.
I don't care what the long-term implications are, I don't care about precedent, I don't care about policy, I don't care about cost.
If my business does this to someone I make it right. Even if that means going into my own goddamn pocket. Anything less is simple villainy.
If you are going to enjoy the rewards of your business, you have a moral obligation to ensure that you make things right when that business harms someone else. And let us be clear: this is harm. This isn't "oh dear, my careless guest spilled wine on my TV. Buy me a new one guys."
This is "the guest you sent me destroyed my home and sense of safety." This is completely beyond the pale, an incredible stretch no one, clearly, bothered to imagine. Crucially: it's completely documented by law enforcement.
If it's true these guys aren't going to make this right, Airbnb is dead to me. Fuck Obama O's, to hell with their Cap'n McCains, and all the struggle that earned my admiration. I'd say that to their faces, I'd say that if I worked there, and I'd quit if I worked there and this wasn't made right. This is a test of human decency. I hope they don't fail it.