Government services are available offline or via phone as well. The government has some of the strictest accessibility requirements for everything they do. It’s one of the reasons that it’s so expensive to roll out new government services.
People are directed to the online versions first because it’s fastest for everyone involved. We should be pushing everyone toward efficient online self-service first, while leaving the limited in person and call staff to handle the rare cases who need them.
The mistake here was that the person was only informed of the online version, rather than being told where to go or who to call to handle this offline.
People are directed to the online versions first because it’s fastest for everyone involved. We should be pushing everyone toward efficient online self-service first, while leaving the limited in person and call staff to handle the rare cases who need them.
The mistake here was that the person was only informed of the online version, rather than being told where to go or who to call to handle this offline.