Unpopular opinion: I think government services and offices should remain offline-first forever. They should offer online equivalents, but they should never assume or require digital adoption.
I think this has two big benefits:
- Minor point: Greater resilience to downtime, interruptions to service
- Major point: a check on becoming a faceless entity with no exposure to the public. Think Google or FB if you get flagged. If there's a number you can call or an office you can go to and a guarantee of service via those modalities, it provides at least a modicum of accountability.
I think this has two big benefits:
- Minor point: Greater resilience to downtime, interruptions to service
- Major point: a check on becoming a faceless entity with no exposure to the public. Think Google or FB if you get flagged. If there's a number you can call or an office you can go to and a guarantee of service via those modalities, it provides at least a modicum of accountability.