It is pretty clear by now Stripe has big guns pointed at enterprise customers. What others like Checkout.com, Adyen thought was a relatively safe moat, has now clearly disappeared.
However, I'm sorry to always be the sour grapes guy when it comes to talking about Stripe neglecting us SMEs.
I'm pretty sure a lot of these things mentioned in the article are being passed down to "regular" customers, but to be honest, it lately hasn't felt like that.
Last year there were a few price spikes, Radar fees that were initially negotiated where reinstated, same for refund fees.
Radar works great when it does, but has a lot of wonky stuff like not catching heavy carders which defeats the purpose of using rules.
Acceptance rates internationally are still lacking. If you have a European Stripe account, billing US customers will not provide the same acceptance rates as if you use a US account.
In some Latam countries the difference can be important.
Stripe is vital to our growth, but it is a complicated marriage.
I really hope they don't forget about us, the regular merchants.
However, I'm sorry to always be the sour grapes guy when it comes to talking about Stripe neglecting us SMEs.
I'm pretty sure a lot of these things mentioned in the article are being passed down to "regular" customers, but to be honest, it lately hasn't felt like that.
Last year there were a few price spikes, Radar fees that were initially negotiated where reinstated, same for refund fees.
Radar works great when it does, but has a lot of wonky stuff like not catching heavy carders which defeats the purpose of using rules.
Acceptance rates internationally are still lacking. If you have a European Stripe account, billing US customers will not provide the same acceptance rates as if you use a US account. In some Latam countries the difference can be important.
Stripe is vital to our growth, but it is a complicated marriage.
I really hope they don't forget about us, the regular merchants.