Tesla's response is of course self serving. It should be expected from their legal department as a cost control measure. You cannot expect corporations to act benevolently or morally, hence the need for legislation (right to repair, warranty periods set by statute as is done in the EU) and regulation (NHTSA forced Tesla's hand to issue a recall, which they were strongly attempting to avoid).
Usual disclosures: We own Teslas and TSLA.