> They've solved the trust and the brand issue, and _that_ is their moat.
I think they've solved it better than their competitors, but I'm not sure that they've solved it broadly for people using hospitality services.
For better or worse, one bad experience tends to sour people that I've talked to on the overall host-driven places to stay. Whereas for hotels and other more traditional forms, that seems to be compartmentalized to specific locations ("ugh, the hilton in boston") or chains ("I'm avoiding all Marriots from now on").
I think they've solved it better than their competitors, but I'm not sure that they've solved it broadly for people using hospitality services.
For better or worse, one bad experience tends to sour people that I've talked to on the overall host-driven places to stay. Whereas for hotels and other more traditional forms, that seems to be compartmentalized to specific locations ("ugh, the hilton in boston") or chains ("I'm avoiding all Marriots from now on").