It's controversial because there is nothing actually rude about "it's broken! FIX IT!!!" message and when people are truly rude while asking for support it's because they are frustrated with the service they wasted time on and paid money for. Mocking frustrated users is just crazy.
Also if you have them on a tiny service it's likely an indication of poor user experience: poor user interfaces, poor performance, poor documentation, poor reliability, etc.
Also if you have them on a tiny service it's likely an indication of poor user experience: poor user interfaces, poor performance, poor documentation, poor reliability, etc.