I insist that all people I come across have a modicum of respect for another person. I don't care that they didn't provide details (very few customers actually do on the first email), I care that they didn't say hello, or please, or thank you, but "it's broken! FIX IT!!!" and nothing else.
I sincerely don't understand how that's controversial at all. If someone on the street saw you and said "Hey! You! Help me cross the street NOW!!!" would you feel obligated to help them? Would it be rude to say "you can't talk to me like that"?
I sincerely don't understand how that's controversial at all. If someone on the street saw you and said "Hey! You! Help me cross the street NOW!!!" would you feel obligated to help them? Would it be rude to say "you can't talk to me like that"?