>...Maybe I expect a chatbot, maybe I expect outsourced customer-service-farms...
It's usually a chatbot that handles the repetitive questions when they're worded properly, and when it can't, asks you to hold on a sec while it forwards the question to the customer-service-farm.
It's usually a chatbot that handles the repetitive questions when they're worded properly, and when it can't, asks you to hold on a sec while it forwards the question to the customer-service-farm.