I'm sorry, but I find this post insufferable. It just reeks of corporate buzzwording with a dash of disingenuous manipulation.
Also, unrelated: I hate those "conversational" customer service bubbles. I don't know what I expect to happen when I click them, but I know that "Jennifer H", whose picture is shown next to it, is not sitting at a keyboard eagerly awaiting my questions. Maybe I expect a chatbot, maybe I expect outsourced customer-service-farms, but I don't click buttons when I don't know what they really do, especially when I know they're avoiding being up-front about it.
Also, unrelated: I hate those "conversational" customer service bubbles. I don't know what I expect to happen when I click them, but I know that "Jennifer H", whose picture is shown next to it, is not sitting at a keyboard eagerly awaiting my questions. Maybe I expect a chatbot, maybe I expect outsourced customer-service-farms, but I don't click buttons when I don't know what they really do, especially when I know they're avoiding being up-front about it.