I'm not trying to attack you personally, but your response is typical of the real estate industry, and exactly why there's a hole in the market worth billions. For whatever reason, customer service is almost uniformly bad in the real estate industry. It's so bad, people don't even realize how bad it is, because they've never had anything else to choose from. For example, this kind of attitude makes me really sad:
I think the last thing we would want is to make it easier for the tenant to complain about things.
This is the same kind of disdain-for-customers attitude that leads web developers to build paid services that are really hard to cancel.
The marketing and branding in real estate are also a joke, but it's the customer service thing that really gets me. There's a huge opportunity here for someone to do it right.
Disclosure: I'm an active real estate investor with three small properties.
I think the last thing we would want is to make it easier for the tenant to complain about things.
This is the same kind of disdain-for-customers attitude that leads web developers to build paid services that are really hard to cancel.
The marketing and branding in real estate are also a joke, but it's the customer service thing that really gets me. There's a huge opportunity here for someone to do it right.
Disclosure: I'm an active real estate investor with three small properties.