They still aren't listening to a PR expert, and this is only going to throw gasoline on the fire. This blog post [1] counseling Burning Man back in their dumpster fire of pain when they switched to a lottery system is very instructional, Blizzard should be following it to the letter if they intend to get out of this hole.
Command + f "mistake": 0 results
Command + f "apologize": 0 results
They still aren't listening to a PR expert, and this is only going to throw gasoline on the fire. This blog post [1] counseling Burning Man back in their dumpster fire of pain when they switched to a lottery system is very instructional, Blizzard should be following it to the letter if they intend to get out of this hole.
[1] https://alyssaroyse.wordpress.com/2012/02/07/burning-the-man...