To me there's no value in talking to a human if the human is roboticly following a script.
It's really frustrating to call the helpdesk and get:
HD: Hello! What's your customer number?
Me: xxxxxxx
HD: Thank you, what's the problem?
Me: It is failing to connect to the network. I've tried a soft reset, then a factory reset, and finally reinstalling the firmware. While sniffing the traffic it looks like the device is failing to accept the DHCP responses from my server, as it continually broadcasts DHCP solicitations and is send responses but never configures its network settings.
It's really frustrating to call the helpdesk and get:
HD: Hello! What's your customer number?
Me: xxxxxxx
HD: Thank you, what's the problem?
Me: It is failing to connect to the network. I've tried a soft reset, then a factory reset, and finally reinstalling the firmware. While sniffing the traffic it looks like the device is failing to accept the DHCP responses from my server, as it continually broadcasts DHCP solicitations and is send responses but never configures its network settings.
HD: Have you tried turning it off and back on?