Just last week I received an email from a manager saying "Never do (this), especially with US customers."
Three days after that email I ran into (this) situation and emailed him asking what I am to do. He said frustratingly that I should do (this) since it wasn't a US customer.
I emailed him both his quotes, the ones that said never do (this) and the one that said, of course, you should do (this). I pointed out that was confusing. He said it was my fault for being confused and to email him when I am.
Middle management is often desperately trying to justify their job by creating purposeful confusion. I swear he's trying to trip me up looking for reasons to put marks on my record.
Three days after that email I ran into (this) situation and emailed him asking what I am to do. He said frustratingly that I should do (this) since it wasn't a US customer.
I emailed him both his quotes, the ones that said never do (this) and the one that said, of course, you should do (this). I pointed out that was confusing. He said it was my fault for being confused and to email him when I am.
Middle management is often desperately trying to justify their job by creating purposeful confusion. I swear he's trying to trip me up looking for reasons to put marks on my record.