Your claim is common, but wrong. Approximately none of the major technology companies do more than rudimentary call-center service for bug reports from consumers.
If anything, the entitlement you express is counterproductive, because sometimes people like you convince open-source developers that their time is better spent catering to your sense of entitlement instead of their software.
If anything, the entitlement you express is counterproductive, because sometimes people like you convince open-source developers that their time is better spent catering to your sense of entitlement instead of their software.