So I fly AA a lot because of Oneworld basically so I'm familiar with their faults.
If this is recent however it's not entirely their fault. AA is a big customer for the 737 MAX. That plane's grounding has hit their schedule pretty hard. Most of those flights involved Miami for some reason but to backfill those routes they've taken planes off existing routes that weren't fully utilized. Like I'm fairly sure some weekend JFK-SEA flights were canceled and my guess was to free up an old 737 for some other route.
They're also the largest airline in the world I believe so i can't even begin to imagine the complexity of the logistics of this like making sure you have a flight crew in the right place as well as all the other changes to services like maintaining the plane, cleaning it after a flight, baggage handling, stocking the plane with food and drinks and so on.
If your changes in itinerary were less recent than that then my next question is does this involve regional flights? I fly between hubs mostly so I haven't had that experience.
If this is recent however it's not entirely their fault. AA is a big customer for the 737 MAX. That plane's grounding has hit their schedule pretty hard. Most of those flights involved Miami for some reason but to backfill those routes they've taken planes off existing routes that weren't fully utilized. Like I'm fairly sure some weekend JFK-SEA flights were canceled and my guess was to free up an old 737 for some other route.
They're also the largest airline in the world I believe so i can't even begin to imagine the complexity of the logistics of this like making sure you have a flight crew in the right place as well as all the other changes to services like maintaining the plane, cleaning it after a flight, baggage handling, stocking the plane with food and drinks and so on.
If your changes in itinerary were less recent than that then my next question is does this involve regional flights? I fly between hubs mostly so I haven't had that experience.