why would they tell him he could check in on the return flight if this is such a common thing? why not a notification saying "you missed your first flight so we canceled everything. warning: don't come to the airport and try to check in, buy some new tickets instead because that's what people have been doing for 30 years now." the airline screwed up here too, especially if he's someone (like myself) who didn't know about this.
this blog is completely justified, and it shows that wepay stands behind its commitment of customer service. you know they won't screw up customer service because 1) they blogged expressing dissatisfaction against bad customer service, 2) people will start calling them "UnitedPay.com" as soon as their customer service slips.
this blog is completely justified, and it shows that wepay stands behind its commitment of customer service. you know they won't screw up customer service because 1) they blogged expressing dissatisfaction against bad customer service, 2) people will start calling them "UnitedPay.com" as soon as their customer service slips.