It seems to be a dark pattern in the news/media industry. Even the otherwise enlightened Economist makes you CALL in order to cancel/change your subscription.
Going from a quick, precise and inexpensive communications channel to a slow, synchronous, error-prone and costly one is something that really annoys me.
Going from a quick, precise and inexpensive communications channel to a slow, synchronous, error-prone and costly one is something that really annoys me.