Pandora spent much more effort attempting to get me to sign-up (and re-sign-up) than they ever did trying to retain me.
The customer service experience was harrowing, featured slow response times, an indifferent attitude to my issues and a wholly inadequate resolution leading me to quit the service.
Every so often I would see news coverage about them struggling and all I could think was, "guess things on the customer service side haven't changed."
The customer service experience was harrowing, featured slow response times, an indifferent attitude to my issues and a wholly inadequate resolution leading me to quit the service.
Every so often I would see news coverage about them struggling and all I could think was, "guess things on the customer service side haven't changed."