That's a good read. I feel like the "customer is always right" mentality does quite a bit of harm to OSS support.
Also reminds me of that dev (who I can't seem to search up) who had their email printed as part of a open-source software license in a car manual and would get ridiculous email from people who had car trouble.
Also reminds me of that dev (who I can't seem to search up) who had their email printed as part of a open-source software license in a car manual and would get ridiculous email from people who had car trouble.