Thanks for this. Could you explain (c)? I don't understand what you mean.
Regarding the rest, it sounds like they got used to offering a poor service because they don't have enough competition or something. You might have a point there, but for a competitor to take advantage of that they just need to execute better on those points. They don't really need to source their cars from average Joes...
I'm not saying that Hertz isn't shit, I'm just saying that I don't understand how where the cars are sourced from is a real differentiating point. EDIT: I just re-read your last line and it seems you agree.
Regarding the rest, it sounds like they got used to offering a poor service because they don't have enough competition or something. You might have a point there, but for a competitor to take advantage of that they just need to execute better on those points. They don't really need to source their cars from average Joes...
I'm not saying that Hertz isn't shit, I'm just saying that I don't understand how where the cars are sourced from is a real differentiating point. EDIT: I just re-read your last line and it seems you agree.