Comment by jasonbarone

Similar experience, I hate to say it. Instacart's support has been pretty poor as well. If your delivery person gets an item wrong or delivers expired goods, good luck trying to get a refund because you'll be presented with a "you can return it yourself". Something go wrong with an alcoholic order? It's even worse because alcohol sales are non-refundable. I've had orders where the delivery person brought the wrong item and Instacart just ghosted me on my support emails and tweets until eventually they said my order was done too long ago to resolve.