All you have to do is drop the word "sorry", it doesn't matter if the apology actually addressed any of the concerns that were raised.
FB was sorry for being "unclear". Mozilla is sorry for "the confusion" and for "letting down members of [the] community".
The headlines will read "[Company] apologizes for [event that triggered criticism]" and everyone will carry on as if the apology directly addressed that event. The lawyers and shareholders will breathe a sigh of relief, and the matter will soon be forgotten.
All you have to do is drop the word "sorry", it doesn't matter if the apology actually addressed any of the concerns that were raised.
FB was sorry for being "unclear". Mozilla is sorry for "the confusion" and for "letting down members of [the] community".
The headlines will read "[Company] apologizes for [event that triggered criticism]" and everyone will carry on as if the apology directly addressed that event. The lawyers and shareholders will breathe a sigh of relief, and the matter will soon be forgotten.
[1] https://news.ycombinator.com/item?id=15449954