It's an everyday occurrence during the development of our app (Infinite Flight).
We often get customers complaining about a misplaced sticker on a livery, a missing exit door in a particular variant of a the 737-900... That type of stuff is easily verifiable. But for things like the airplane not behaving in a way they expect in certain conditions, or perhaps a wrong approach speed or angle, discussions usually start with:
"We tuned the airplane based on information available to us at the time we built the airplane. We are happy to make any changes based on an actual report from one or more pilots flying on this airplane, or better yet, the aircraft manual if you can get your hands on one."
The discussion usually ends there :)
One we get often is about why it's possible to do a barrel roll in a jet liner in Infinite Flight. We simply point them to the video of that test pilot who did one in a 707 ;-)
We often get customers complaining about a misplaced sticker on a livery, a missing exit door in a particular variant of a the 737-900... That type of stuff is easily verifiable. But for things like the airplane not behaving in a way they expect in certain conditions, or perhaps a wrong approach speed or angle, discussions usually start with: "We tuned the airplane based on information available to us at the time we built the airplane. We are happy to make any changes based on an actual report from one or more pilots flying on this airplane, or better yet, the aircraft manual if you can get your hands on one."
The discussion usually ends there :)
One we get often is about why it's possible to do a barrel roll in a jet liner in Infinite Flight. We simply point them to the video of that test pilot who did one in a 707 ;-)