> I don't understand how that is possible? Could you give an example of a task that can't be automated?
"Check the logs for service X (they're here <link>) and look for anything related to the issue"
"If the user impact is high, write an update to the status page detailing the impact and an estimated time to recovery"
The value of a runbook is that it can make use of human intelligence in its steps. No-one is arguing that you shouldn't be automating things like "if the CPU usage is > 90%, spin up another instance and configure it".
"Check the logs for service X (they're here <link>) and look for anything related to the issue"
"If the user impact is high, write an update to the status page detailing the impact and an estimated time to recovery"
The value of a runbook is that it can make use of human intelligence in its steps. No-one is arguing that you shouldn't be automating things like "if the CPU usage is > 90%, spin up another instance and configure it".