> Automation is the ideal, but is costly, and itself requires maintenance.
I would contend that the cost of automation is about the same as the cost of documentation plus the cost of having to manually do the work over an over. It's just a cost borne up front instead of over time. But to your point in the article, you have to have a culture that supports bearing that up front cost.
> Most of the steps we had to perform did not lend themselves to automation, also.
I don't understand how that is possible? Could you give an example of a task that can't be automated?
I would contend that the cost of automation is about the same as the cost of documentation plus the cost of having to manually do the work over an over. It's just a cost borne up front instead of over time. But to your point in the article, you have to have a culture that supports bearing that up front cost.
> Most of the steps we had to perform did not lend themselves to automation, also.
I don't understand how that is possible? Could you give an example of a task that can't be automated?