"Nine years later, and still the stream of customer support requests has not relented!"
I wish I could upvote this more than once. Customer support burden is always underestimated. It's time consuming, especially if you want to do it properly & not just outsource to someone overseas following a script. Even releasing something as freeware is likely to cause an unintended stream of support enquiries. I have no idea how the folks selling 99c apps manage it, even one short email enquiry would wipe out a dozen sales or more (if you put a monetary value your time).
Kudos on charging a sensible price for your app & upgrades! I imagine at that price point it's okay if a sale incurs a support ticket or two.
I wish I could upvote this more than once. Customer support burden is always underestimated. It's time consuming, especially if you want to do it properly & not just outsource to someone overseas following a script. Even releasing something as freeware is likely to cause an unintended stream of support enquiries. I have no idea how the folks selling 99c apps manage it, even one short email enquiry would wipe out a dozen sales or more (if you put a monetary value your time).
Kudos on charging a sensible price for your app & upgrades! I imagine at that price point it's okay if a sale incurs a support ticket or two.