Anecdotally speaking, I've noticed that Uber has become a dirty word among my friends. For example, someone using Uber will generally just say that they're calling a car rather than naming the service. Lyft doesn't have the same stigma. It should be concerning to management that the company's ethos is repelling customers.
Edit: Management should be far more concerned that Uber is allegedly an environment that systematically enables sexual harassment and discrimination against women.
Edit: Management should be far more concerned that Uber is allegedly an environment that systematically enables sexual harassment and discrimination against women.