Comment by Perceptes

If I didn't know HN better, I'd think this was a satirical comment. 1Password is a security product, and they are intentionally not addressing a legitimate security concern because they don't think it's worth spending the effort creating a migration path for the way it works now to a better way. Yes, there are cases where customers angrily demand things that are unreasonable, but this is definitely not such a case, and blindly defending a company's bad actions because you feel sorry for the company is tiring. A company is not a person. It is not a moral virtue. Users pay money for this product, and they do not owe anything further to the company. The company should deliver the best product it can.